Personalization

Simple AI Upsells 30% Better Than Trained Reps

Simple AI Upsells 30% Better Than Trained Reps

Founders of Simple AI, Catheryn Li & Zach Kamran, discuss their journey from building consumer apps to creating an AI sales agent that handles inbound calls for major brands. They cover their pivot, the technical challenges of integrating with legacy systems, and how their AI outperforms human reps by leveraging hyper-personalization and rapid A/B testing.

Shaping Model Behavior in GPT-5.1— the OpenAI Podcast Ep. 11

Shaping Model Behavior in GPT-5.1— the OpenAI Podcast Ep. 11

Researchers and product managers from OpenAI discuss the evolution from GPT-5 to GPT-5.1, detailing the shift to universal reasoning models. They explore the nuanced concept of model "personality," the technical challenges of balancing steerability with safety, and how features like Memory and improved context awareness are creating more emotionally intelligent and personalized AI interactions.

Introducing ChatGPT Atlas

Introducing ChatGPT Atlas

Introducing ChatGPT Atlas, a new AI-powered browser that integrates ChatGPT at its core to rethink web interaction through conversational interfaces, contextual awareness, and autonomous agents that can perform tasks on the user's behalf.