Lassie cofounders Steijn Pelle and Frédéric Renken, alongside investor Alex Rampell, discuss automating administrative work for small businesses, particularly dental practices, using AI agents. They highlight the shift from traditional software (data storage) to AI that performs labor, the challenges of onboarding AI into non-technical environments, and the vast market opportunity in underserved sectors where human labor is scarce.
Nubank, serving 135 million customers, uses AI agents for support. The talk reveals how simulated data for evaluations (evals) has enabled them to ship AI agents 20x faster. By addressing the bottleneck of multi-turn, stateful eval data, Snowglobe's grounded simulations create realistic customer interactions, allowing rapid testing, derisking, and significant improvements in customer satisfaction and self-service rates, even for open-source model experimentation.
Vinoth Govindarajan's talk addresses critical 'harness failures' in AI agents, arguing these, rather than model errors, are the root cause of most production incidents. He introduces the core contract: 'A model proposes, the harness commits, and a receipt proves it,' and outlines five key boundaries (state ownership, ordering, deadlines, authority, user-visible proof) that lead to failures like silent success and incomplete reality. The talk culminates in a practical 'run receipt audit' with five questions to diagnose and ensure reliable agent behavior.
Varick Agents tackles the enterprise AI adoption challenge by deploying Forward Deployed Engineers (FDEs) who map, re-engineer, and automate complex workflows directly on top of existing systems, avoiding costly migrations. The company develops specialized internal AI tooling, including 'Engagement' and 'Workflow' agents, and employs custom model training with RL environments to overcome frontier model limitations in context extraction and clarity, enabling department-wide AI transformation.
Leo Mehr, Director of Engineering at Ramp, outlines two critical principles for Forward Deployed Engineering (FDE): "Always Be Scoping" to ensure the delivery of the right product by deeply understanding customer needs and context, and "Scale with Tokens" by strategically integrating AI agents into FDE workflows. He highlights Ramp's success in automating request intake and spec generation using AI, emphasizing the need for both human judgment and AI-driven efficiency to thrive in the future.
Natalie Meurer discusses the "dirty secret" of Forward Deployed Engineering (FDE), arguing that its definition has broadened so much it has lost specific meaning, yet remains critical in the age of AI. She traces its evolution at Palantir from pure DevOps to data integration, custom solutions, and enablement, highlighting customer accountability as its enduring core. Meurer contends that as AI makes code cheap, the focus shifts to integrating data, understanding customers, and achieving outcomes—making agent engineering a direct descendant of FDE under a new name, especially evident in the move towards outcome-based pricing models.