User experience

What AI gets wrong and what failure teaches us

What AI gets wrong and what failure teaches us

Jennifer Neville discusses her research into "surprising failures" in AI systems, where models, particularly LLMs, struggle with complexity in realistic user workflows. Her team focuses on practical evaluation for multi-turn conversations and agentic knowledge work, emphasizing the need for robust AI that understands context and user intent over time. She offers insights into bridging the gap between user expectations and AI capabilities, advocating for detailed user feedback and outlining the future of human-AI collaboration.

The Universal Remote Control for AI — Alex Hancock, Block

The Universal Remote Control for AI — Alex Hancock, Block

Alex Hancock discusses the need for a standardized protocol for client-to-agent communication in AI, similar to how MCP standardizes agent-to-tool interaction. He introduces the Agent Client Protocol (ACP), born from Zed and JetBrains, as a JSON RPC-based solution for client software to control agent harnesses, send tasks, and receive updates. Hancock demonstrates ACP's flexibility with multiple clients driving a single agent and highlights how its new remote transport capability, combined with MCP and model APIs, enables independent placement of all agentic stack components, fostering a competitive ecosystem that will significantly enhance user experience.

The Prompt Is Still a Punch Card - Ted Johnson, JoinIn AI

The Prompt Is Still a Punch Card - Ted Johnson, JoinIn AI

Ted Johnson argues that current AI interfaces, particularly prompting, operate on an outdated "batch processing" protocol akin to punch cards. Despite advanced LLM capabilities, this interface design forces humans to adapt to machines, hindering natural interaction. He advocates for a shift towards human-compatible interfaces where AI actively participates in real-time conversation, leveraging its intelligence to remove user burdens and amplify human potential.

Your Agent Is an Infinite Canvas — RL Nabors, Dressed for Space

Your Agent Is an Infinite Canvas — RL Nabors, Dressed for Space

RL Nabors makes a case against chat as the permanent UI for agents, arguing it's the "terminal" to the future "iPhone" of rich, interactive experiences. She demonstrates how to build these experiences using web technologies, introducing MCP Apps for in-agent UIs and WebMCP for making existing websites agent-callable, positioning the web platform as the ultimate "infinite canvas".

The Latency Goldilocks Zone Explained

The Latency Goldilocks Zone Explained

Rafael Borger and Daniel Wolbert from iFood discuss the engineering and product strategy behind ILO-Agent, their conversational AI for 200 million users. They cover hyper-personalized recommendation systems, the "Latency Goldilocks Zone" where AI responses can be too fast for users to trust, and the architectural challenges of building multi-channel agents for text and voice.

Why Your AI UX Is Broken (and It's Not the Model's Fault) — Mike Christensen, Ably

Why Your AI UX Is Broken (and It's Not the Model's Fault) — Mike Christensen, Ably

Mike Christensen from Ably critiques the standard HTTP streaming (SSE) approach for AI chat applications, highlighting its fragility and limitations. He introduces the "durable session" pattern, a persistent, shared resource built on pub/sub principles, to create resilient, multi-device AI experiences with live, bidirectional control.