Building Closed-Loop Evals for a Multimodal Agent at Scale — Soumya Gupta & Jai Chopra, Uber

This talk details how Uber Eats designed and implemented a multimodal AI agent to enhance food photography for independent merchants, addressing challenges like maintaining authenticity, merchant brand, and marketplace diversity while operating at scale. It covers the intricate evaluation strategies for routing and image editing agents, including continuous learning loops, managing drift, countering reward hacking, and balancing creative freedom with rigid safety guardrails. The speakers explain how they built a closed feedback loop combining offline human labeling, internal dogfooding, and online production signals to ensure robust and adaptive performance.