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953: Beyond “Agent Washing”: AI Systems That Actually Deliver ROI— with Dell’s Global CTO John Roese

953: Beyond “Agent Washing”: AI Systems That Actually Deliver ROI— with Dell’s Global CTO John Roese

John Roese, Dell's Global CTO, discusses the "agent-washing" phenomenon and how Dell achieved a $10 billion revenue boost while cutting costs through disciplined AI adoption. He introduces the concept of the "knowledge layer" as a crucial new component in AI architecture and details his 2026 predictions. These include a focus on governance, a four-part technical definition for agentic AI systems, the need for modern resiliency in AI factories, and the maturation of sovereign AI strategies.

The $700 Billion AI Productivity Problem No One's Talking About

The $700 Billion AI Productivity Problem No One's Talking About

Russ Fradin, founder of Larridin, draws parallels between the early days of ad tech and the current AI boom, arguing that a robust measurement infrastructure is the missing piece to unlock AI's true enterprise value. He discusses the challenges of measuring AI ROI, the gap between AI spending and actual usage, and how to overcome employee anxiety to foster productive adoption. The key is to move beyond simple surveys and marry behavioral data with real-world outcomes to understand if AI tools are actually making companies more productive.