System reliability

Aug 25, 2026

⏭️ Forward Deployed: Voice AI on what works in 2026

This podcast episode delves into the pragmatic realities of building and deploying voice agents in enterprise. Featuring leaders from Decagon, Vapi, Retell, Daily, and Smallest AI, the discussion uncovers why the current state-of-the-art relies on cascaded pipelines (STT -> LLM -> TTS) instead of direct voice-to-voice models. Key challenges explored include managing latency versus intelligence, ensuring system reliability through fallback models, the complexities of turn-taking, and architectural strategies to overcome LLM context limitations and optimize costs. The experts also touch upon the differences between inbound and outbound use cases, multilingual considerations, and the potential future of hybrid voice agent architectures.

Jun 30, 2026

Plenary Talk 3​: Challenges and research opportunities for global hyperscale services

Jim Kleewein's talk outlines the immense challenges and critical research opportunities in building and operating global hyperscale services like Microsoft 365 and Azure. He emphasizes that at this scale, traditional approaches fail, necessitating a "new golden age of applied research" across areas like continuous availability, data management, security, and sustainability. Kleewein also discusses AI's powerful but limited role, stressing the ongoing need for human expertise, and highlights the ethical imperative to prevent failures that can have life-or-death consequences.

Aug 26, 2025

AI Agents & LLMs: Real-Time IT Issue Prediction & Prevention

Amanda Downie explains the shift from reactive IT firefighting to proactive optimization, detailing how AI agents and LLMs use predictive analytics, topology mapping, and continuous learning loops to anticipate and prevent system issues before they occur.