SimulationMaxxing: How Nubank ships agents 20× faster with simulations — Shreya Rajpal, Snowglobe

Nubank, serving 135 million customers, uses AI agents for support. The talk reveals how simulated data for evaluations (evals) has enabled them to ship AI agents 20x faster. By addressing the bottleneck of multi-turn, stateful eval data, Snowglobe's grounded simulations create realistic customer interactions, allowing rapid testing, derisking, and significant improvements in customer satisfaction and self-service rates, even for open-source model experimentation.