If we want them to do Knowledge Work, design them as Knowledge Agents — Benjamin Clavié, Mixedbread

Benjamin Clavié argues that the industry has mistakenly generalized from the "easy case" of coding agents to the much harder domain of general knowledge work. He highlights that code offers durable, explicit cues and narrow tasks, while knowledge work involves implicit meaning, contextual understanding, and agents needing to reconstruct intent. Clavié traces human solutions through "tool loops" and "organization loops," demonstrating how optimized tools and hierarchical agentic structures (like searcher agents generating memos) are essential to overcome performance ceilings and significantly bridge the "oracle gap" between AI and human knowledge workers.