Retention

See How Customers Actually Use Your Product

See How Customers Actually Use Your Product

Founders often make the mistake of relying on aggregate user metrics like DAU, which obscure how individuals truly use a product. This video introduces the 'dot plot,' a powerful visualization tool mapping individual user activity over time. It reveals hidden patterns, helps identify retention issues, and pinpoints features driving engagement, offering deeper insights than traditional metrics and proving invaluable for both B2C and B2B product health analysis.

Finding hidden growth opportunities in your product | Albert Cheng (Duolingo, Grammarly, Chess.com)

Finding hidden growth opportunities in your product | Albert Cheng (Duolingo, Grammarly, Chess.com)

Albert Cheng, who has led growth at Duolingo, Grammarly, and Chess.com, shares his framework for finding and scaling growth opportunities. He discusses the explore-exploit model, the keys to consumer subscription success like retention and resurrected users, and how AI is accelerating the experimentation cycle.