A bank's AI demo works but cannot ship due to non-engineering problems like security, data ownership, and risk approval. Paden Gayle outlines a method focusing on early stakeholder discovery, iterative workflow scoping, gradual autonomy, and a comprehensive evidence pack to build AI systems with a credible path to production, emphasizing that "discovery is the engineering."
Booking Holdings CEO Glenn Fogel discusses his journey from Priceline's early struggles to leading a global travel giant. He details Booking's strategic adoption of AI for agentic travel planning and customer service, exemplified by Priceline's 'Penny,' and its significant capital investment in technology. Fogel emphasizes continuous innovation over "moats" and shares insights on AI's impact on job displacement, advocating for proactive employee upskilling to navigate the rapidly changing technological landscape.
Ben Lorica and David Talby of 'The Data Exchange' podcast analyze the 2025 AI Governance Survey, revealing a significant gap between AI adoption and mature risk management. While 30% of organizations have models in production, many lack robust governance frameworks, incident response plans, and comprehensive monitoring, often prioritizing speed-to-market over safety and compliance.