Travel Through the Lens of AI with with Booking.com CEO Glenn Fogel
Booking Holdings CEO Glenn Fogel discusses his journey from Priceline's early struggles to leading a global travel giant. He details Booking's strategic adoption of AI for agentic travel planning and customer service, exemplified by Priceline's 'Penny,' and its significant capital investment in technology. Fogel emphasizes continuous innovation over "moats" and shares insights on AI's impact on job displacement, advocating for proactive employee upskilling to navigate the rapidly changing technological landscape.
