Sandboxing, Agent Harnesses, and Agent Teamwork

Shahram Anver, CEO of Cleric, details how AI agents for SRE are evolving beyond fast triage to continuous learning and operational memory. He discusses Cleric's architectural shifts, from complex early designs to simpler, sandboxed query agents, and the unique challenges SRE agents face in diverse production environments. A core focus is on human-agent interaction, redefining roles as managers overseeing agents, and how agents learn from unstructured data like Slack to build robust, actionable knowledge for autonomous, self-healing infrastructure. The discussion also touches on the future of software, differentiating between durable systems and rapidly developed "skills" or "vibe-coded" solutions.