Agent failures are unlike traditional software failures. This workshop provides a practical framework for monitoring production agents, moving beyond evals to real-world observability by using explicit signals (errors, latency) and implicit signals (user frustration, refusals, self-diagnostics) to catch regressions and understand agent behavior.
This post explores the shift from costly legacy contact center software to multi-agent AI systems. It demonstrates how to build, monitor, and evaluate these complex agentic systems using the Weights & Biases AI Developer Platform, with a focus on tracing, quality assessment, and ensuring consistent customer support.
Learn how W&B Weave's online evaluations enable real-time monitoring of AI applications in production, allowing teams to track performance, catch failures, and iterate on quality over time using LLM-as-a-judge scores.