No, That's Not a Software Factory — Ryan Cooke, WorkOS
Ryan Cooke of WorkOS argues that software factories should be judged by customer outcomes rather than PR counts or AI-generated code volume. He describes how WorkOS embedded its product engineering process into its factory through TARS, Horizon, a PM agent that drafts Hilltop docs, and an internal MCP gateway connected to Snowflake, along with bug triage, owned sandboxes, a memory layer and outcome-focused metrics.