Decagon’s Playbook for Building Enterprise AI Applications

Jesse Zhang and Ashwin Sreenivas, co-founders of Decagon, discuss their company's transition to open-source models for enterprise AI, emphasizing how fine-tuned small models outperform frontier models on specific tasks. They delve into the role of application-layer companies in an AI-first world, their product-driven 'glass box' approach for enterprises, and the transformative power of their 'Duet Autopilot' agent, which builds other AI agents. The conversation also covers AI's impact on jobs, highlighting the Jevons Paradox in customer support.