The AI Agents Helping Home Services Book More Jobs

Avoca (YC W23) has achieved eight-figure revenue and a $1 billion valuation by building an AI workforce for home services, turning missed calls into revenue. Founders Apurva Shrivastava and Tyson Chen explain how AI expands software's market share beyond 1% by automating labor and operational costs, leading to a 15x larger opportunity. They emphasize that their AI agents augment human workers, reducing attrition in challenging CSR roles and creating new positions for training AI, driven by a deep customer obsession learned at YC.