Paving the Road to Production: Governed Enterprise AI Agents — Harish Gaggar, Credit Karma

Harish Gaggar of Intuit Credit Karma walks through an internal paved path for taking enterprise AI agents from experiments to production. The talk covers portal-based registration and provisioning, a centralized authenticated MCP gateway with custom reviewed MCP servers, gateway monitoring with OpenTelemetry, Tempo, Prometheus, and Grafana, LangGraph workflows with policy checks and human approval, durable memory through threads and checkpoints, agent tracking and evaluation records, PII filtering, and context optimization for token reduction.