The Agent Works. Does Anyone Trust It? — Michele Grant, Leading at Scale

Michele Grant argues that an AI agent's technical accuracy is not enough to justify running a core business process. Using an illustrative M&A integration scenario, she lays out a framework built on measurable value against a baseline, three lines of accountability, a Human Works Standard, auditable evidence such as decision logs and model inventories, and staged autonomy governed by independent sampling and an autonomy scorecard.