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How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)

Eoghan McCabe, founder and CEO of Intercom, shares the unfiltered story of transforming a multi-billion dollar, stagnating SaaS business into a rapidly growing, AI-first company. He details the necessity of 'founder mode,' a radical cultural overhaul, and why having nothing to lose is the ultimate advantage in the AI era.

No Priors Ep. 128 | With DeepLearning.AI Founder Andrew Ng

No Priors Ep. 128 | With DeepLearning.AI Founder Andrew Ng

Andrew Ng discusses the rise of agentic AI, moving beyond scale as the sole driver of progress. He explores how AI-assisted coding is creating a new startup paradigm, shifting the bottleneck from engineering to product management and favoring technical founders. Ng argues for smaller, highly-skilled teams and predicts AI will profoundly empower individuals across all job functions.

Fraud Detection with AI: Ensemble of AI Models Improve Precision & Speed

Fraud Detection with AI: Ensemble of AI Models Improve Precision & Speed

A detailed look at a multi-model AI architecture for fraud detection that combines the speed of predictive machine learning for structured data with the contextual understanding of encoder LLMs for unstructured data, enabling faster and more accurate real-time decisions.

Why Language Models Need a Lesson in Education

Why Language Models Need a Lesson in Education

Stephanie Kirmer, a staff machine learning engineer at DataGrail, adapts her experience as a former professor to address the challenge of evaluating LLMs in production. She proposes a robust methodology using LLM-based evaluators guided by rigorous, human-calibrated rubrics to bring objectivity and scalability to the subjective task of assessing text generation quality.

How Reinforcement Learning can Improve your Agent

How Reinforcement Learning can Improve your Agent

This talk addresses the unreliability of current AI agents, arguing that prompting is insufficient. It posits that Reinforcement Learning (RL) is the most promising solution, delving into the mechanisms of RLHF and RLVR. The core challenge identified is 'reward hacking', and the discussion explores future directions to overcome it, such as RLAIF, data augmentation, and the development of interactive, online models that can learn in real-time.

AI Changed Stack Overflow for the Better

AI Changed Stack Overflow for the Better

Stack Overflow CEO Prashanth Chandrashekar discusses the platform's evolution in the AI era, focusing on licensing its trusted Q&A corpus to major AI labs, expanding beyond Q&A to include discussions and live chat, and the critical role of its enterprise solution in powering internal AI agents. A key insight from their upcoming developer survey reveals that while AI adoption for coding is rising, developer trust in AI-generated output is declining, reinforcing Stack Overflow's position as a vital source of human-curated, reliable knowledge.