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Tracing

Build and monitor multi-agent contact centers using Weights & Biases

Build and monitor multi-agent contact centers using Weights & Biases

This post explores the shift from costly legacy contact center software to multi-agent AI systems. It demonstrates how to build, monitor, and evaluate these complex agentic systems using the Weights & Biases AI Developer Platform, with a focus on tracing, quality assessment, and ensuring consistent customer support.

AI traces are worth a thousand logs

AI traces are worth a thousand logs

An exploration of how a single, structured trace, based on OpenTelemetry standards, offers a superior method for debugging, testing, and understanding AI agent behavior compared to traditional logging. Learn how programmatic access to traces enables robust evaluation and the creation of golden datasets for building more reliable autonomous systems.