A 4-step framework for building delightful products | Nesrine Changuel (Spotify, Google, Skype)

Nesrine Changuel, a former product leader at Spotify and Google, presents a pragmatic framework for building delightful products. She argues that delight is not a superficial add-on but a core business strategy that drives retention and differentiation by creating products that serve both functional and emotional needs. The summary covers her three pillars of delight, a four-step model for implementation, the 50-40-10 rule for prioritization, and real-world examples from her time at Chrome, Google Meet, and Spotify.