‘Hey mum, I dropped my phone down the toilet’: Investigating Hi Mum and Dad SMS Scams in the UK

An empirical study of the 'hi mum and dad' SMS scam, a new interaction-based fraud technique. The research dissects the scam's lifecycle, from initial contact to financial exploitation, by analyzing scam messages, mobile network data, and mule accounts in collaboration with a UK mobile operator. Key findings reveal the psychological principles used, the abuse of mobile and financial infrastructure, and the underlying structure of scammer networks.