Reliability Engineering Mindset • Alex Ewerlöf & Charity Majors • GOTO 2025

Alex Ewerlöf, author of "Reliability Engineering Mindset," discusses the significant gap between Google's idealized SRE practices and the resource-constrained reality of most companies. The conversation focuses on making Service Level Objectives (SLOs) practical by tying Service Level Indicators (SLIs) directly to business impact, using them as a data-driven communication tool to negotiate reliability costs, and moving from a "best practice" to a "fit practice" mindset.