Multi Agent AI and Network Knowledge Graphs for Change — Ola Mabadeje, Cisco

A product manager from Cisco's incubation group, Outshift, details a solution that uses a multi-agent AI system combined with a dynamic network knowledge graph to solve critical issues in IT change management. The system integrates with ITSM tools like ServiceNow to automate impact assessment, test plan generation, and pre-production validation in a "digital twin" environment, significantly reducing production failures.