Amanda Downie explains the shift from reactive IT firefighting to proactive optimization, detailing how AI agents and LLMs use predictive analytics, topology mapping, and continuous learning loops to anticipate and prevent system issues before they occur.
Martin Keen explores how agentic AI can significantly reduce IT downtime and Mean Time To Repair (MTTR) by moving beyond naive data dumps and embracing context-aware analysis. The key lies in using topology-aware correlation to curate relevant data for an AI agent, which can then systematically identify the root cause, provide explainable insights, and generate actionable remediation steps, ultimately augmenting human SREs rather than replacing them.