Multi-Agent Personalization with Shared Memory: From Email to Website to Proposal // Hamed Taheri

This talk explores the challenges of using multi-agent systems for mass personalization, highlighting the inconsistencies and inaccuracies that arise from traditional methods like RAG and function calling. The speaker introduces Cortex UCM, a unified customer memory system that proactively infers and standardizes customer insights. This shared, structured memory layer enables agents to achieve a deep, consistent understanding of customers, leading to high-quality, scalable generative personalization for emails, websites, and product pages.