What’s the Future of Vertical SaaS in an AGI World? Jamie Cuffe, CEO of Pace

Jamie Cuffe, founder of Pace, discusses how AI agents are replacing traditional Business Process Outsourcers (BPOs) in the insurance industry, achieving 50-75% cost savings. He details his strategy of using forward-deployed engineers to build trust and ensure success in mission-critical workflows, transforming a low-margin services industry into a high-margin, AI-native business.