Building Production-Grade RAG at Scale

Douwe Kiela, CEO of Contextual AI, explains the evolution from basic RAG to "RAG 2.0", an end-to-end, trainable system. He argues that this system-level approach, which integrates optimized document parsing, retrieval, reranking, and grounded models, is superior to relying on massive context windows alone and is a fundamental tool for next-generation AI agents.