Ai automation

Why AI Will Create Abundance and Transform Customer Experience: Cresta CEO Ping Wu

Why AI Will Create Abundance and Transform Customer Experience: Cresta CEO Ping Wu

Ping Wu, CEO of Cresta, and Sequoia’s Doug Leone discuss the transformation of contact centers with AI. They explore a dual approach, blending AI-powered human agent assistance with full automation, to meet enterprises where they are. Wu details the immense technical challenges of deploying AI at scale, from orchestrating over 20 models in real-time with sub-800ms latency to solving for legacy on-premise systems. Leone provides a framework for building AI companies at speed, arguing that value will accrue in the application layer and that we are at the beginning of an "Industrial Revolution 2.0".

Numeral: Building the Global Tax Platform

Numeral: Building the Global Tax Platform

Co-founder Sam Ross discusses Numeral's journey from a personal e-commerce pain point to a venture-backed global tax platform. He covers the market opportunity created by outdated incumbents, the 'do things that don't scale' approach to finding product-market fit, lessons from fundraising, and how Numeral leverages AI to automate complex compliance workflows, shifting from a tool to a full-service solution.

AI Automation that actually works: $100M, messy data, zero surprises - Tanmai Gopal, Hasura/PromptQL

AI Automation that actually works: $100M, messy data, zero surprises - Tanmai Gopal, Hasura/PromptQL

Tanmai Gopal, CEO of Hasura, discusses a Gen AI-driven automation strategy that addresses the "Automation Paradox" by empowering non-technical users. This approach uses a domain-specific language (DSL) to translate natural language into deterministic, executable plans, aiming to drive over $100M in annual impact for a healthcare partner.